Fat Bob's Garage FAQ's

FatBobsGarage.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. FatBobsGarage.com collects information from our users at several different points on our website.

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Periodically these log files are deleted.

This web site contains links to other sites. Please be aware that we (FatBobsGarage.com) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, the information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are viewing non-secure documents. To learn more about SSL, visit http://www.verisign.com

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Uninstalled products may be returned within 15 days of purchase. 'Fat Bob's Garage' is not responsible for return shipping or delivery on part returns. Shipping charges will not be refunded. All returns must be within 15 days of invoice date. A 20% restocking fee will apply to all returns. A 50% restocking fee will apply to all refused deliveries. Exchanges of equal or greater value may not be subject to a restocking fee. Special Order or Pre-Order Items are non-refundable. Contact us for details.

ADDITIONAL RESTOCKING FEES MAY APPLY FOR SOME MANUFACTURERS. Contact us for details.

Buyer assumes all liability for any damage that occurs on return shipment to Seller. Items must be packaged to withstand return shipment to Seller and Buyer assumes responsibility to verify that all items are secure and that damage will not occur.

An RMA# must be included with your return/exchange. To obtain an RMA#, please contact us at (801) 395-2134. Once you have an RMA#, you may return the product to us at:

Fat Bob's Garage
ATTN: Returns Department
1950 Washington Blvd
Ogden, UT 84401
(801) 395-2134

PLEASE NOTE: The RMA# MUST be clearly visible on the return package.

Items without RMA Numbers or that were not preauthorized for return will be marked unclaimed for 30 calender days. In this event, no contact attempts will be made by Seller to Buyer. After 30 calendar days the item(s) will be disposed of as seen fit by Seller. Should Buyer choose to have the product reshipped, payment for reshipment must be received within 30 calendar days from the date the item was marked as unclaimed.

International Shipments that are returned as unclaimed will not be subject to a refund. Payment for reshipment must be received in order for Seller to reship the item(s).

RMA#'s are valid for 14 Days after the date they are issued. Items received after 14 days will be considered unclaimed.

International cancellations are subjected to additional shipping terms below.

Most orders ship within 48 hours. If a product is backordered, then we will contact you with an estimated shipping date. If this date is unacceptable, then we may offer you an alternate item or issue a full refund to the original pay type.

Shipping charges are non-refundable. Return shipping charges are the responsibility of the buyer.

Special Order or Pre-Order Items are non-refundable.

Products marked as 'Free Shipping' apply to orders shipped to the United States only, unless otherwise noted. For shipping quotes to locations outside of the United States, please contact us. In the case of a return, the actual shipping charges will be deducted from the refund amount.

In most cases, items shipped internationally must be brought into our warehouse for shipment outside the US. Once items are ordered to be brought into our warehouse(s) the item will be subject to any restocking fee charged by the prospective manufacturer. This fee may be in addition to charges outlined above. In the event of a cancellation or return, actual cost of shipping fees to our warehouse(s) will be deducted form the refund amount.

International Shipments that are purchased with the US Free Shipping and do not want to pay the additional shipping with be charged a 5.00% cancellation fee. Please contact us at (801) 395-2134 or sales@fatbobsgarage.com before purchase to avoid this fee.

We reserve the right to ship by the best method possible.

Uninstalled products may be returned within 15 days of purchase. 'Fat Bob's Garage' is not responsible for return shipping or delivery on part returns. Shipping charges will not be refunded. All returns must be within 15 days of invoice date. A 20% restocking fee will apply to all returns. A 50% restocking fee will apply to all refused deliveries. Exchanges of equal or greater value may not be subject to a restocking fee. Special Order or Pre-Order Items are non-refundable. Contact us for details. ADDITIONAL RESTOCKING FEES MAY APPLY FOR SOME MANUFACTURERS. Contact us for details.

Buyer assumes all liability for any damage that occurs on return shipment to Seller. Items must be packaged to withstand return shipment to Seller and Buyer assumes responsibility to verify that all items are secure and that damage will not occur.

An RMA# must be included with your return/exchange. To obtain an RMA#, please contact us at (801) 395-2134. Once you have an RMA#, you may return the product to us at:

Fat Bob's Garage
ATTN: Returns Department
1950 Washington Blvd
Ogden, UT 84401
(801) 395-2134

PLEASE NOTE: The RMA# MUST be clearly visible on the return package.

Items without RMA Numbers or that were not preauthorized for return will be marked unclaimed for 30 calendar days. In this event, no contact attempts will be made by Seller to Buyer. After 30 calendar days the item(s) will be disposed of as seen fit by Seller. Should Buyer choose to have the product reshipped, payment for reshipment must be received within 30 calendar days from the date the item was marked as unclaimed.

International Shipments that are returned as unclaimed will not be subject to a refund. Payment for reshipment must be received in order for Seller to reship the item(s).

RMA#'s are valid for 14 Days after the date they are issued. Items received after 14 days will be considered unclaimed.

International cancellations are subjected to additional shipping terms below.

Warranty on all FBG MFG products is 18 months and is replacement of part only for defects in materials and workmanship. No cash or compensation for labor will be given for defects in material and workmanship. Defective part must be returned in order for new part to be distributed.

OEM Part warranties are as listed by their respective manufactures. Warranties can change without notice. Some warranty claims must be filed directly with the manufacturer by Buyer.

Modifying your vehicle in any way, including the installation of parts sold on the Fat Bob's Garage website, MAY increase the risk of premature wear or damage to other components. Fat Bob's Garage is NOT responsible for any damage or premature wear to parts not purchased on the Fat Bob's Garage website, including but not limited to, stock components. These risks are considered common knowledge and may or may not be disclosed on each item description. The customer is solely responsible for researching the possible consequences of modifying a vehicle PRIOR to purchase.

Modifying your vehicle may or may not void the vehicle manufacturer's warranty. Fat Bobís Garage has no control over this, and further makes no guarantee as to whether or not a warranty may be voided. Consult your warranty.

Most orders ship within 48 hours. If a product is backordered, then we will contact you with an estimated shipping date. If this date is unacceptable, then we may offer you an alternate item or issue a full refund to the original pay type.

Shipping charges are non-refundable. Return shipping charges are the responsibility of the buyer.

Special Order or Pre-Order Items are non-refundable.

Products marked as 'Free Shipping' apply to orders shipped to the United States only, unless otherwise noted. For shipping quotes to locations outside of the United States, please contact us. In the case of a return, the actual shipping charges will be deducted from the refund amount.

In most cases, items shipped internationally must be brought into our warehouse for shipment outside the US. Once items are ordered to be brought into our warehouse(s) the item will be subject to any restocking fee charged by the prospective manufacturer. This fee may be in addition to charges outlined above. In the event of a cancellation or return, actual cost of shipping fees to our warehouse(s) will be deducted form the refund amount.

International Shipments that are purchased with the US Free Shipping and do not want to pay the additional shipping with be charged a 5.00% cancellation fee. Please contact us at (801) 395-2134 or sales@fatbobsgarage.com before purchase to avoid this fee.

We reserve the right to ship by the best method possible.

Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct any and all errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.

We reserve the right to change Product pricing, terms, specifications and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax or insurance. We do not review or edit any portion of gift messages and disclaim all responsibility for their content. We disclaim all responsibility for the accuracy of any map or direction presented on our website.

If you are purchasing Products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Warranties for exported Products may vary or be null and void.

We accept the following forms of payment for your online purchases: Visa, MasterCard, Discover, American Express, and PayPal. For your online purchases, you may purchase multiple products in a single order, and we'll accept one credit card and up to one Gift Card for each order.

We are unable to accept cash, checks, C.O.D. orders and wire transfers for any website purchases. If you would like to make a purchase using either cash or a check, please contact us.

We do business throughout the United States and accordingly collect sales and use tax as required by applicable law. Your confirmation of your order total will reflect the applicable state and local sales tax, if any. The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped, delivered or picked up.

For any online purchase of a tax-exempt item during a sales tax holiday period, by completing the purchase, you certify that the item is being purchased for personal use only and you agree to assume liability for the applicable tax if the item is used for other than personal use.

Payment is to be made before shipment of the item(s). Wholesale accounts may be set up at the sole discretion of Seller and are OAC. If payment is not received, is charged back, is disputed or returned in any way the following will occur:

1) $50 per hour Seller paperwork preparation fee

2) Late charge of one and one-half percent (1.5%) per month (eighteen percent (18%) per year) or the maximum legal rate, whichever is less, to unpaid invoices from the due date thereof.

3) 50% of balance Collections Fee by Seller

3) Collections and Legal Fees as charged by Collections Agency

In the event that an item is missing from a shipment, Seller will ship the item utilizing the original shipping method that was selected by Buyer at the time of the original order.

In the event that an item is damaged or defective, Buyer must follow the return policy as indicated above. This includes obtaining an RMA# from Seller before returning the item. Replacement items will not be shipped until the defective item has been received by Seller and is inspected.

Replacement for damaged, defective, missing or incorrectly shipped items will be shipped via the original shipping method that was selected by Buyer at the time of the original order.